FAQ

HOW LONG WILL DELIVERY TAKE
We require 1 to 2 working days to process an order once received and dependent on your location within South Africa a further 3 to 5 working days for delivery. Main centres should receive their orders in 1 to 3 days and regional centres in 2 -3 days, outlying areas may take up to 5 working days.
Deliveries may take longer during the busy festive season, or transport strikes not in our control. Our shoppers may follow up with the courier, using their waybill number.

WHAT IS A WORKING DAY FOR MY ORDER TO BE PROCESSED AND SHIPPED
Monday to Friday (08h00 – 16h00) excluding public holidays.

WHAT IS THE DELIVERY FEE
We offer a FLAT RATE Delivery Fee to your door of R99 (anywhere in South Africa) Orders over R650 are delivered for FREE

IS IT SAFE TO SHOP ONLINE WITH COSMETIC SA
Yes, all credit card transactions take place on a secure page and no credit card details are stored.
We make use of Payfast which is a recognized South African secure payment gateway and all transactions are encrypted and secure.
Our client testimonials (which are updated regularly) as well as our Social Media Platforms are a true testimony of our great service delivery & quality products

WHERE DO YOU DELIVER TO
We deliver anywhere in South Africa. We are happy to sell product to customers living outside of South Africa but we request that customers contact us direct as a separate processing arrangement will need to be considered and we would need to arrange shipping / courier with you to your location.

WHICH PAYMENT OPTIONS DO YOU OFFER SHOPPERS
PayFast secured Visa, MasterCard and Instant EFT.
Your payments are processed immediately, and notification sent to us by PayFast. 

CAN I VISIT YOUR WAREHOUSE OR SHOP
We do not offer on-site sales; all sales are done online, we do not have physical shops

ANY OTHER QUESTIONS NOT ANSWERED HERE
You can contact us through our contact page, and one of our consultants will get back to you. You may also use our online Chatbox (on our website) during office hours.